Last week I got a comment from coach Boyd Johnson, a pro racer with DLP Racing. DLP is sponsored by iBike and it looks like Boyd does some technical consulting with the company as well.
Anyway, Boyd noticed some hiccups in my profile and asked me to send him some ride files to analyze. We went back and forth over a few days and he was able to tweak my profile so that it's more accurate. Accurate is good, even if it means I'm not as fast as I thought I might be.
Even better is that iBike is paying attention to what their customers are saying online. The other comments you see by John Hamann - he's the CEO.
Can you even name the CEO of SRM?